First, you will need to log in to your account. In a Google Chrome or any Ohmni supported web browsers, go to https://app.ohmnilabs.com and log in using Google Credentials, your Enterprise's Single Sign-On credentials, or your OhmniLabs account by entering the respective credentials.
*If you are a new user you can easily sign-up for an OhmniLabs account by clicking the "Sign Up" button towards the bottom of the window.
After logging in you'll see a list of different Ohmni robots that you have access to and their current statuses.
Ohmni has four main statuses that will let you know if you can connect or not.
- Online: When a green dot is next to Ohmni’s name, an online status under the name, and a blue call button to the right, this means Ohmni is ready to receive calls!
- Do not disturb: When a green dot is next to Ohmni’s name, a DND status under the name and there is a red call button to the right means the user is not accepting calls at this time.
- In Call: When a green dot is next to Ohmni’s name, an in-call status under the name, and there is a red call button to the right means Ohmni is in a call and cannot accept another call
- Offline: When a grey dot is next to Ohmni’s name, an offline status and there is no call button means Ohmni is either off or not connected to a network and cannot accept a call.
Now that you can see you Ohmni and know it is ready to accept a call Learn how to control Ohmni here.