Usually, no changes are required to the network run and use Ohmni. However, on some networks, traffic may be restricted in accordance with the security policies of an organization.
Use the following online tool in a chrome browser on both the client (laptop/desktop/mobile) and the robot (from the browser tool on the robot's screen) to check if your network allows Ohmni’s connections.
You should get a green check beside Camera, Microphone, and Bandwidth. For Network – you must get green checks beside UDP Enabled and TCP Enabled. For Connectivity – you must get at least two green checks out of the 3 methods shown.
If you experience red checks on the test above and believe it is your firewall configuration that is blocking these methods please follow the link below to our article describing Ohmni's Firewall configuration requirements.
If you have any questions about the result of the test, click on the "Bug" icon and click on "UPLOAD REPORT". This will generate a link that you can send us.
Contact us if you have any questions or to find out how to configure your network for Ohmni use.