We take great pride in our Ohmni robots, and it ensures that Ohmni is useful for its users Ohmni comes with its hardware and software warrantied for a 1-year period from the date of shipment. Extended Warranty for units can be purchased at additional cost.
- If a hardware failure is diagnosed out of the box, or Dead on Arrival (DOA), OhmniLabs will either supply replacement parts or a replacement unit depending on the complexity, timeline, and buyer preference of the resolution all at no cost to the Buyer.
- If a hardware failure is diagnosed after the robot has been in operation, OhmniLabs will supply replacement parts and instructions all at no cost to the Buyer. If the failure is not capable of being replaced in the field the buyer will return, covering the return shipping cost, the failed unit to the OhmniLabs for repair. After the repair is completed OhmniLabs will ship, covering the shipping cost, back to the buyer with no service or labor charges.
- Software problems will be rectified with a software update pushed remotely to the robot.
* Items not covered include damage due to, but not limited to, misuse or mishandling like driving downstairs, physically riding the robot, liquid spills, abnormal temperature conditions, misused or altered power cables, and falls.