Each Ohmni comes with a 1-year hardware and software warranty from date of shipment. To read more on Ohmni's standard warranty click this link.
For additional protection within 30 days of purchasing a new Ohmni, you can also purchase an Extended Warranty to cover your robot and included accessories for a total of 3 years from the date of shipment.
- If a hardware failure is diagnosed out of the box, or Dead on Arrival (DOA), OhmniLabs will either supply replacement parts or a replacement unit depending on the complexity, timeline, and buyer preference of the resolution all at no cost to the Buyer.
- If a hardware failure is diagnosed after the robot has been in operation, OhmniLabs will supply replacement parts and instructions all at no cost to the Buyer. If the failure is not capable of being replaced in the field the buyer will return, covering the return shipping cost, the failed unit to the OhmniLabs for repair. After the repair is completed OhmniLabs will ship, covering the shipping cost, back to the buyer with no service or labor charges.
- Software problems will be rectified with a software update pushed remotely to the robot.
* Items not covered include damage due to, but not limited to, misuse or mishandling like driving downstairs, physically riding the robot, liquid spills, abnormal temperature conditions, misused or altered power cables, and falls.