*Please note that some analytics and data may not be available on the base Enterprise Solutions subscription. The purchase of additional services and packages are required to unlock these analytics.
Data Aggregate Dashboard
The data dashboard gives a quick overview of usage and statistics of your Ohmni fleet and users over a short term period. Below are the descriptions for each chart.
Average Call Time:
The average call time for today, this week and this month.
Total Call Time:
The sum of all calls for yesterday and today.
Total Daily Users:
The number of users that used Ohmni yesterday and today.
Daily Active Robots:
The sum of number of robots used per day.
Most Active Robots:
Top 5 Ohmni robots with the all time highest usage.
Daily Call Minutes:
The sum of total call time per day. An expanded view of Total Call Time for the past 30 days.
Breakdown of Ohmni versions across your enterprise fleet.
Daily Active Users:
Number of users that use Ohmni per day. An expanded view of Total Daily Users for the past 30 days.
Most Active Users:
Top 5 users with the all time highest call time.
All Ohmni Robots and Users list can be filtered and exported. To filter, click on the Filter Table icon at the top of the list. To export the filtered table, click the Export Table icon to download the table in CSV format.
Most graphs under robot and user detail pages can be exported. Select the desired date range then click EXPORT to download the data.
To dive deeper into an individual call's logs, information, and reports, see our article on Call Reports here: