In our production process, every Ohmni robot is assigned an unique Serial Number that allows our users, and our OhmniLabs to identify each robot in production, sale, and continued customer support.
When submitting a support ticket, it is often helpful to include your robot's serial number for a streamlined support experience!
Once an Ohmni Robot is connected to the internet and set-up with a user (Ohmni's First Time Setup Instructions), the robot's individual Serial Number can be seen in three locations.
1) On the Robot Screen (until the name is changed)
When first turning on Ohmni, its serial number will be displayed on the Home Page underneath the robot icon as its default name. After changing Ohmni's name, this will no longer display the serial number, and will display the robot's custom name instead.
2) From the Owner's Ohmni WebApp (until the name is changed)
Ohmni's serial number can also be seen from the Ohmni WebApp. When a user logs in to their Ohmni WebApp, they will be able to see Ohmni's Serial Number as the default name. After changing Ohmni's name, this will no longer display the serial number, and will display the robot's custom name instead.
3) From the Robot Settings page (always viewable)
Ohmni's Serial Number can always be seen from its robot settings page. Even after changing Ohmni's name, the serial number can always be viewed from this screen.